Support Center
Contact Us
We aim to respond to all inquiries within 24 hours during business days.
Email: support@shinygen.ai
Business Hours: Monday-Friday, 9 AM - 5 PM EST
Technical Requirements
- A desktop browser: Chrome, Edge, or Firefox. These give the full experience and are what we recommend.
- Safari works, but can run slower. Safari does not support all the browser features Shiny Gen uses — it never gets the cross-origin isolation our pages ask for — so it can fall back to a slower rendering path. Everything is available; heavy scenes just take longer. If Shiny Gen feels slow in Safari, try Chrome, Edge, or Firefox before reporting a bug.
- Mobile web is not optimized yet. Shiny Gen loads on phones and tablets, but the experience is rough and some devices cannot hold the 3D renderer. Desktop is the supported way to use it today.
- Stable internet connection
- WebGPU or WebGL2 — Shiny Gen renders with WebGPU where it is available and falls back to WebGL2 automatically, so any modern browser can run it
- Minimum 4GB RAM recommended
Frequently Asked Questions
How do I report a bug?
Please email us with "BUG REPORT" in the subject line and include:
- Your browser and version
- Steps to reproduce the issue
- What you expected to happen
- What actually happened
What's your refund policy?
Gem purchases are final and non-refundable, except where required by applicable law. Gems are spent on AI generation, which costs us real compute the moment you run it, so we cannot return them once a generation has run. Gems bought in a one-time pack never expire.
If you have a membership, you can cancel it at any time: you will not be charged again, and you keep your membership and any remaining gems until the end of the current billing period. Cancelling does not refund or prorate the period you are already in. See the Payment Terms for the full terms.
Can I transfer my account?
Currently, account transfers are not supported.
Legal Information
ShinyGen.ai is operated by Shiny AI Technologies, LLC
United States